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GENERAL ADMINISTRATION

NO

CLIENT CHARTER/ OBJECTIF QUALITY

TARGET / PERIOD

ANNUAL ACHIEVEMENT (%)

1.

Produce direction letters to attend course or training organised by SUK Kelantan State, INTAN or other departments at least 3 days before implementation date

3 Days

100%

2.

Manage matters on staff recruitment in period of 3 months from date of advertisement issued

3 Month

100%

3.

Send retirement document to 'JPA' to be processed in period of 3 months before achieving retirement age or date of retirement certified by Head of Department

3 Month

100%

4.

Manage staff position verification in period of a month after meeting terms of service fixed

1 Month

100%

5.

Answer complaint letters / BPA in period of 5 working day in all part

5 Day

100%

6.

Provide "Sasaran Kerja Bulanan" (SKB) Target and "Sasaran Kerja Tahunan" (SKT) 3 days before meeting held

One Week Once

100%